Return & Refund Policy
Last updated: April 16 2026
At Klekolo World Coffee, we want you to have a great experience. Because many of our products are perishable, some items are not eligible for return. If something isn’t right with your order, please contact us and we’ll do our best to help.
30-Day Return Window
Eligible unused non-perishable merchandise may be returned within 30 days of purchase. Coffee, tea, food items, and other perishable goods cannot be returned unless they arrive damaged, defective, or we shipped the wrong item.
Return Eligibility
Coffee, tea, food items, gift certificates, and digital products are not eligible for return or refund due to their perishable or non-returnable nature.
Unused non-perishable merchandise items, such as apparel, may be eligible for return within 30 days of purchase.
Return Costs
Customers are responsible for return shipping costs for approved returns.
If your order arrives damaged, defective, or we shipped the wrong item, Klekolo World Coffee will cover the cost of return shipping or provide a replacement at no additional charge.
Original shipping charges are non-refundable unless the return is the result of our error.
Refund Method
Approved refunds are typically issued to the original payment method. In some situations, we may offer store credit or a replacement item instead, depending on the circumstances.
Non-Returnable Items
Due to the nature of our products, the following items are not eligible for return or refund:
- Coffee, tea, and other perishable goods
- Food items
- Gift certificates
- Digital or downloadable products
We are unable to accept returns on items that have been opened or used.
Let’s Make It Right
If there’s an issue with your order, please contact us within 30 days of purchase.
We review all concerns on a case-by-case basis. We may offer a replacement, store credit, or refund to the original payment method, depending on the situation.
To help us resolve things quickly, please include:
- Your order number or receipt
- A brief description of the issue
- A photo, if applicable
Email us at klekolo@gmail.com and we’ll get back to you as soon as possible.
Shipping Issues
If your order arrives damaged, please take photos right away and email us.
We’ll work with you to make it right.
Approved Returns (If Applicable)
If a return is approved, you’ll be asked to send the item to:
Klekolo World Coffee
181 Court Street
Middletown, CT 06457