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Klekolo World Coffee Return & Refund Policy
At Klekolo World Coffee, we’re passionate about making your experience a good one. While we do not typically accept returns, we do want to hear from you if something’s wrong. Our goal is always to make it right when we can.
Non-Returnable Items
Due to the nature of our products, the following items are not eligible for return or refund:
- Perishable goods, including coffee, tea, and any food items
- Gift certificates and digital/downloadable products
We are unable to accept returns on any items that have been opened or used.
Let’s Make It Right
If you’re unhappy with your order for any reason, please reach out within 30 days of your purchase. We review all concerns on a case-by-case basis and may offer a replacement, store credit, or refund at our discretion.
To help us help you, please include:
- Your order number or receipt
- A description of the issue
- A photo, if applicable
Email us at klekolo@gmail.com. We respond as quickly as possible—because happy coffee drinkers are what we’re all about.
Shipping Returns
If we approve a return, you’ll be asked to send the item back to:
Klekolo World Coffee
181 Court Street
Middletown, CT 06457
Customers are responsible for return shipping costs unless otherwise agreed. Original shipping fees are non-refundable.
